Right of withdrawal from distance contracts based on L. 2251/1994 (as amended by C.Y.A. Z1-891/2013) – Return of products
The Customer can easily return the products he has purchased from the online store because he simply changed his mind, within fourteen (14) days of receiving them. The Customer can deliver the products directly to the COMPANY’s central warehouse or send them at his own expense to the COMPANY’s central warehouse. In any case for online orders, the Customer is obliged before returning the products to contact the COMPANY’s Customer Service department, either by phone (tel: 23510-23190), or by sending an electronic message (e-mail to the electronic address: info@n-papageorgiou.gr). In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:

  • Within a period of fourteen (14) calendar days from its delivery or receipt (when the Customer has chosen “collection from the store”) and in the case of several goods ordered by the Customer in one order and delivered separately from the time of receipt and the last , the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”).
  • This withdrawal is unjustified and the Customer must return the product exactly in the perfect condition in which it was received. In particular, the returned product must not have been used, be in excellent condition (“as new”), exactly as before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have tears or damage/alterations) and with all the contents of the original packaging (forms of instructions for use, characteristics and guarantees, etc.). In addition, in order to accept a return of the product, the original proof of purchase (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are recorded on the proof of purchase.
  • The return of the item is accepted, only if the Customer has previously paid any amount incurred by the COMPANY for sending the product to him and the shipping costs for its return.
  • The declaration of withdrawal is exercised in writing by completing the relevant form and sending it a) either to the COMPANY’s postal address (“PAPAGEORGIOU AND CO. GP.” KATERINI PIERIAS, street 1 KM NEAS ETHNIKIS ODOU KATERINIS ATHENS, P.O. 60100) b) either by fax 23510 38390, c) or at the email address info@n-papageorgiou.gr and the COMPANY is obliged to confirm in writing the receipt of the withdrawal statement as soon as it receives it.
  • The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal to “PAPAGEORGIOU KE SIA O.E.” KATERINI PIERIAS, street 1 KM NEAS ETHNIKIS ODOU KATERINIS ATHENS, P.O. 60100
  • Following the declaration of withdrawal, the COMPANY is obliged to return to the Customer the price collected. In the case of charging the Customer through a credit card, the COMPANY, once it has collected the price from the Bank, will be obliged to inform the Bank of the cancellation of the transaction and the Bank will take any prescribed action. Following this notification, the COMPANY bears no responsibility for the time and method of execution of the offsetting, which is regulated by the contract drawn up between the issuing bank and the Customer. In the case that the Customer had chosen the option “pick up from our central warehouses”, the refund to him will be made from the place where the customer received the products, that is, from our central warehouses 1 KM OF NEAS ETHNIKI ODOU KATERINIS, ATHENS. For products purchased with a consumer loan, a refund is not possible due to the inability to cancel the consumer loan, the Customer is exclusively entitled to receive a credit note of equal value for the purchase of other product(s).
  • The refund of the price due to withdrawal to the Customer will be made no later than within fourteen (14) working days from the time the COMPANY received demonstrable knowledge of his withdrawal.
  • Delivery costs are not refunded only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
  • The Customer is responsible for indemnifying the COMPANY, if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer its compensation even with mutual netting.
  • Product that was sold with an additional gift must be returned with the additional gift, otherwise the value of the gift will be deducted from the refund amount.

Exceptions to the Right of Withdrawal of the above paragraph
The right of withdrawal from article 4 § 10 n. 2251/1994 does not apply:

  • In the cases where the price of the products has been paid in a PAPAGEORGIOU physical store and in addition, the products have been received from the PAPAGEORGIOU physical store, as the sale is not considered to have been made remotely.
  • Products that are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items, mattresses, pillows, linens, etc.
  • Products that have been used, even if they have been opened.
  • In the supply of goods manufactured according to the specifications set by you as a consumer or clearly personalized

Claims due to defect or lack of contractual capacity
The Withdrawal of par. vii herein does not apply to defective products or products lacking the agreed quality, which are covered by their respective warranties.